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Return Terms


1. Cases of exchange/return

Delivered goods are broken, wrong content or missing:

SIGSCENT encourages customers to check the external condition of the box and product before payment to ensure that the goods are delivered in the correct type, quantity, color as ordered and the external condition is not. impacted (broken/scratched). If this is the case, please refuse to receive the goods and/or immediately notify customer support HOTLINE:  (+84)92,345.88.99 so that we can have a timely solution.

In case the customer has paid, received the goods and then discovered that the goods are broken, wrong content or missing, please take a photo of the product and send it to for support. Support the next steps such as exchange / return or send the missing product to you.

After 48 hours since you receive the goods, SIGSCENT  has the right to refuse support for complaints according to the above content.

2. List of free exchange/return (products do not apply for exchange)

Promotional products (with a discount of 10% or more compared to the original price), goods of the same price.
Returned products are not due to technical defects.
3. Conditions of exchange

Please read carefully the provisions outlined in our Return Policy to ensure that the product/goods requested for exchange/return meets all of the following conditions:

Products to be returned must be ordered online or purchased at the company's address
Still in original packaging and undamaged.
Stamps/warranty cards, brand stamps, technical instructions and accompanying gifts (if any) etc. must be complete and intact.
Not dirty, scratched, broken, damaged, has a strange smell or shows signs of being used.
Goods can only be exchanged for a similar product (same model), another product (same brand) of equal or lower value.
You are required to have a purchase receipt when exchanging goods. The company does not accept the exchange of goods without the above documents.
Each order can only be exchanged once.
Returned products that do not meet the above conditions will be automatically returned to the address registered by you in the order.
4. Time to return goods

The time to apply for return and exchange of goods purchased at the store system of the store system is 3-7 days.

For customers ordering at website, the time to return is 3-7 days from the date you receive the product.

5. Cost of returning goods

For products exchanged due to technical defects, customers will be free of charge for exchange and free delivery to the location indicated on the return request form.

For products exchanged due to the subjective opinion of the customer, you will pay the 2-way shipping fee.

Depending on the reason for returning the product and the results of the quality assessment, we will have appropriate return methods.

1. Exchange new product

This form is applied to cases where the product is damaged due to a manufacturer's fault. We will exchange for you a new product with the same model (same product code, same size, same brand...).
In case our system has run out of product codes as in your order, we will exchange for you another product (same brand) of equivalent value.
2. Refunds

Refund (only applicable to defective products without replacement products). Refund in this case will be made via bank transfer according to the account information provided by you.
Currently, we have not applied the form of cash refund at the office for all cases of product exchange/return.
Processing time: If the customer's return request meets the conditions for exchange/return,  SIGSCENT  will carry out the refund procedure for the customer within 30 days from the date of receipt of your account information. guest.
For customers who buy directly at the company address, please contact the purchased address directly to exchange.
For customers buying online, please see the detailed instructions below.
Within 3-7 days after receiving the goods, if there is a need to exchange / return the product, please complete the steps as guided below:

Step 1: Check the conditions of return and exchange

Please refer to our return policy in Section I to ensure the product meets the conditions for exchange/return.

Step 2: Sign up for payment

Please send a request for product exchange/return to email with the following information:

Orderer's name
Orderer phone number
Code orders
Exchange or return products
Why do you want to exchange/return?
Product code + product color + product size that you want to change
Or you can contact  Customer Care Department (+84)92,345.88.99, provide the order code so that we can have a suitable solution.

Step 3: Packaging the product

Products requested for exchange/return need to be carefully packed with the packaging or box that we have sent before, including:

Products you want to exchange/return.
Bill of sale.
Outside the package, please provide full information:

First and last name
Phone number
Note: The goods cannot be exchanged without the invoice of SIGSCENT VIETNAM INVESTMENT AND MANUFACTURING CO., LTD.


Please contact the nearest branches, offices of DHL, VNPost, Viettel, Fast Delivery, Speedlink... or the nearest post office to send the exchange/return parcel to us at the address:


Address: No. 8 Phan Boi Chau, Cua Nam Ward, Hoan Kiem District, Hanoi City, Vietnam


Please return the goods through the shipping service. The company does not apply direct exchange at the above address, please understand.
After completing the shipping procedure, the carrier will provide you with the postal code / order number of the package and a receipt stating the product status to you.
We are not responsible for the loss, loss or breakage of the package (if any) during transit.
When packing exchange/return products to us, you will be responsible for the integrity of the product. We recommend that you pack the product carefully and in a suitable manner to ensure that the product is not adversely affected during transit and/or by external agents (if any).

Step 5: Make a product exchange/return

As soon as we receive your exchange/return product, we will conduct a product evaluation and notify you of the results and exchange/return solution within 05 - 07 working days.

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